Frequently Asked Questions
Do you use Canadian or U.S. currency?
All prices listed on this website are quoted in U.S. Dollars.
Do you charge a shipping fee for every prescription?
A shipping charge of $13.00 U.S. will be applied to all orders for an
unlimited number of items. Whether you have two prescription items or
twenty, the only shipping fee you pay is $13.00 US. Spousal, common
law, and orders from the same household may be combined into one shipping fee so
long as the medication is being shipped at the same time to the same
location.
Are there any unmentioned charges?
No. There are absolutely no hidden fees. You only pay the prescription cost as stated on our website and the flat shipping fee of $13 US.
What information does CanadaDrugStop.Com need from me so that my order will be processed as
quickly as possible?
In order to ensure quick and efficient service we require the following information to be filled out accurately and legibly (these forms can be found on our
how to buy page):
1. Medication Order Form
2. Patient Waiver Form
3.
A valid prescription signed by a physician for every prescription medication you are ordering.
If you need help filling out these forms or have other inquiries
please call us toll free at 1-877-210-3784.
The above information can be submitted to us either by mail or fax:
Mail:
PO Box 97176
Richmond Main Post Office
Richmond, BC
Canada
V6Y 4H4
Toll Free Fax:
1-877-210-3777
What is the difference between brand name and generic medications?
A generic drug is a medication for which the original manufacturer has
lost patent protection. The generic drugs produced in Canada go
through the same rigorous approval and regulatory process as brand
name drugs and must provide the same therapeutic effect as the brand
name drug. The manufacturers of such drugs are very large and well
respected. They include Apotex, Novopharm, Genpharm and Pharmascience.
Why can I buy generic drugs from Canada that are not available in the United States?
Due to differences in patent law, Canada produces generic versions of
brand name drugs that are not yet available in other countries. These
versions usually offer substantial savings over brand names.
Are all American prescriptions available in Canada?
No. Not all drugs available in the United States are approved in
Canada. The majority of medications, however, are available in Canada.
Will the drugs I receive from Canada
offer the same quality as the drugs that I purchase in the United
States?
Canada has exceptionally high manufacturing requirements for
pharmaceuticals with high standards and a rigorous approval system.
Many of the drugs sold in Canada are the same as those sold in the
United States. Others are manufactured in Canada or in other
countries, and are the version sold in Canada. In fact, some drugs may
even have different names or look different than the ones you may be
familiar with in the United States. For example, in Canada, the U.S.
drug "Prilosec" is called "Losec" and is a pill form rather than a
capsule, even though it is the same drug manufactured by the same
pharmaceutical company. CanadaDrugStop.Com will not ship any
pharmaceutical products that do not have an approved version in the
United States.
Where does CanadaDrugStop.Com ship to?
CanadaDrugStop.Com ships within Canada and the United States only.
Why do some prescription drugs have different names in Canada?
Drug manufacturers will often use different trade or brand names in
different countries. However, all approved prescription medications
have the same active ingredients, even though they may look different
and have different trade names. For example, Prilosec (U.S.) and
Losec (Canada), or Augmentin (U.S.) and Clavulin (Canada).
How can CanadaDrugStop.Com offer such low prices on prescription drugs?
Some reasons why prescription drug prices are lower in Canada are:
- The Canadian government forbids Pharmaceutical companies from advertising
prescription drugs in Canada.
- Pharmaceutical manufacturers have a limit as to how much they can charge for brand-name drugs, in Canada.
- Generic drugs are often times available in Canada earlier than in the United States.
Do I need a prescription to order from CanadaDrugStop.Com?
Yes. Just like at your local pharmacy you must provide us with a valid
prescription from a physician licensed to practice medicine and to
prescribe medications in your country of residence.
Can I buy medications prescribed to me
by my U.S. doctor?
Yes. Once all the required forms have been completed and received, the
information will be reviewed and forwarded to a licensed Canadian
physician for approval under his/her Canadian license.
Can I transfer my prescription from my local pharmacy?
We cannot transfer any non-Canadian prescriptions. We must have a faxed or original copy of your prescription.
Will you accept my U.S. insurance plan?
Unfortunately, we do not currently accept U.S. insurance plans because
pharmacy and doctor services are provided in Canada. We will provide
you with a proper receipt for insurance purposes, which your insurance
company may or may not accept.
Does CanadaDrugStop.Com sell Valium, Tylenol #3 or other controlled substances?
CanadaDrugStop.Com does not ship narcotics or other controlled substances.
Do you have a limit on the prescription drug quantity I may order?
Due to regulations, we can only ship a three month supply at a time.
What methods of payment do you accept?
Payment for the products can be made by: Visa, MasterCard, or money
order.
What if you don’t have all the items in stock?
If the item you ordered is out of stock, we will order it from our
supplier. If the item is not available form the supplier, we will
contact you and inform you.
How long does it take to process and ship my prescription order?
Your Initial order will be processed within approximately 1-2 business
days of receiving your completed forms and valid prescription.
Shipping to the U.S. and Canada, usually takes about 7-10 business
days.
>What happens if my shipment never arrives?
Please inform us immediately if you have not received your medications
in approximately 15 days after the order has been placed. In which
case, CanadaDrugStop.Com will place a trace on your package at the
Post Office.
What is your return policy?
We cannot cancel orders that have already been shipped. By law we cannot take back prescription medication. Therefore, all sales are final.
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